Patients Charter Rights
In 1991, The Scottish Office
issued "The Patient's Charter: A Charter for Health". This national
document gives patients ten basic rights.
- To get health care when you need it, regardless of your ability to pay.
- To be registered with a family doctor (GP).
- To get emergency medical care at any time, through your GP or the local
ambulance service and hospital accident and emergency department.
- To be referred to a suitable consultant when your GP thinks it necessary,
and to be referred for a second opinion if you and your GP agree that you
- To have any proposed treatment explained to you clearly (including any
risks and any alternatives) before you decide whether you will agree to
- To see your medical records and to know that those working for the NHS
have a legal duty to keep your medical records confidential.
- To choose whether or not you want to take part in any research or student
- To get detailed information on local health services, including quality
standards and maximum waiting times.
- To receive treatment by a set date that is no later than 12 months from
the day when your consultant places you on the waiting list.
- To have any complaint about NHS services - whoever provides them -
investigated and to get a quick written reply.